FAQ's

Shipping & Delivery

Do you ship internationally?
Currently, we only ship to the United Kingdom.

Please check our shipping policy or contact us for specific details.

What is your typical dispatch time?
Our products are usually dispatched within 48 hours of receiving your order.

How long does it typically take for my purchase to arrive once it's dispatched?
We usually deliver orders within 7-8 working days (Monday to Friday) in the regular season. However, customized items may require additional time for delivery.

How much does delivery cost?
Free shipping is available on all orders, with no minimum purchase required.

Returns & Exchanges

What is your return policy?

If you’re not fully satisfied with your purchase, you can request a return within 30 days of delivery.

Read the full details in our Refund & Return Policy.

Can I exchange or return an item?
We do accept exchanges, and they follow the same conditions as returns:

The item must have been purchased from our online store
The item shouldn't have been used in any way
The item should be in its original packaging with all tags, etc.
The return or exchange request must be made within 30 days of delivery

To request an exchange, please submit your request via the "Contact Us" form. A member of our support team will respond as soon as possible.

Payment & Security

Which payment methods do you accept?
We accept various payment methods for your convenience, including:

Credit and Debit Cards (Visa, Mastercard, American Express)
Shop Pay
Google Pay
UnionPay
Discover
Klarna

Is it safe to provide my payment information on your website?
Rest assured, our website uses top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.

Are my details safeguarded on your website?
Absolutely. We prioritize the protection of your personal information and uphold strict privacy standards.

Account & Ordering

Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently check out as a guest.

Have issues with placing an order?
Feel free to reach out to our customer care team at +34 662 263 102 or contact@rimpub.com for assistance.

Contact Us

DBA: Rimpub

Address: Carrer de Martí i Blasi 62, 08905 L'Hospitalet de Llobregat, Barcelona, Spain

Contact Form: Fill here

Phone: +34 662 263 102

Email: contact@rimpub.com

Live Chat & Phone Support Hours:
Monday to Friday - 9 AM to 5 PM (GMT+1)